{"id":9655,"date":"2025-04-11T01:48:49","date_gmt":"2025-04-10T17:48:49","guid":{"rendered":"https:\/\/www.applestorage.com.hk\/our-services\/"},"modified":"2026-03-17T16:09:55","modified_gmt":"2026-03-17T08:09:55","slug":"service-pledge","status":"publish","type":"page","link":"https:\/\/www.applestorage.com.hk\/en\/service-pledge\/","title":{"rendered":"Service Pledge"},"content":{"rendered":"\t\t
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Service Pledge<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Service Pledge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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At Apple Storage, we uphold the philosophy of “From Our Heart to Your Peace of Mind.” With a customer-centric core, we have established rigorous service standards and consistently exceed our promises through measurable performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer Inquiry Handling<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n
Item<\/th>\r\n Service Standard (Office Hours)<\/th>\r\n 2025 Performance<\/th>\r\n <\/tr>\r\n <\/thead>\r\n
Hotline Support<\/td>\r\n 24\/7 Live Agent<\/td>\r\n \u2713<\/td>\r\n <\/tr>\r\n
Hotline Answer Rate<\/td>\r\n 95%<\/td>\r\n 98%<\/td>\r\n <\/tr>\r\n
Online Inquiry Response<\/td>\r\n Within 45 minutes<\/td>\r\n Within 30 mins (Avg.)<\/td>\r\n <\/tr>\r\n
Billing Inquiries<\/td>\r\n Within 1 working day<\/td>\r\n \u2713<\/td>\r\n <\/tr>\r\n
Payment Confirmation<\/td>\r\n Within 1 working day<\/td>\r\n \u2713<\/td>\r\n <\/tr>\r\n
Smart Card Replacement<\/td>\r\n Arranged within 1 working day<\/td>\r\n \u2713<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n<\/table>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Leasing Services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Item<\/th>\r\n Service Standard (Office Hours)<\/th>\r\n 2025 Performance<\/th>\r\n <\/tr>\r\n <\/thead>\r\n
Tour Appointment<\/td>\r\n Arranged within 1 working day<\/td>\r\n \u2713<\/td>\r\n <\/tr>\r\n
Quote \/ Contract Preparation<\/td>\r\n Within 1 working day<\/td>\r\n \u2713<\/td>\r\n <\/tr>\r\n
Storage Unit Move-in<\/td>\r\n Same-day arrangement<\/td>\r\n \u2713<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n<\/table>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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*Note: Excludes cases awaiting customer decisions, documents, or insufficient information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Complaint Resolution<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Item<\/th>\r\n Performance Indicator (Office Hours)<\/th>\r\n 2025 Performance<\/th>\r\n <\/tr>\r\n <\/thead>\r\n
Verbal Complaints<\/td>\r\n Phone notification within 4 hours<\/td>\r\n \u2713<\/td>\r\n <\/tr>\r\n
Written Complaints<\/td>\r\n Written acknowledgment within 1 working day<\/td>\r\n \u2713<\/td>\r\n <\/tr>\r\n
General Complaints<\/td>\r\n Resolved within 3 working days<\/td>\r\n \u2713<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n<\/table>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Customer Feedback<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Item<\/th>\r\n Performance Indicator<\/th>\r\n 2025 Performance<\/th>\r\n <\/tr>\r\n <\/thead>\r\n
Customer Surveys<\/td>\r\n 4 times per year<\/td>\r\n 4 times<\/td>\r\n <\/tr>\r\n
Mystery Shopper Evaluations<\/td>\r\n 4 times per year<\/td>\r\n 4 times<\/td>\r\n <\/tr>\r\n
Mystery Shopper Score<\/td>\r\n 90 points<\/td>\r\n 91 points<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n<\/table>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Note: Based on annual average results from third-party surveys.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer Satisfaction<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Item<\/th>\r\n Performance Indicator<\/th>\r\n 2025 Performance<\/th>\r\n <\/tr>\r\n <\/thead>\r\n
Service Satisfaction<\/td>\r\n 90%<\/td>\r\n 98%<\/td>\r\n <\/tr>\r\n
Facility Environment<\/td>\r\n 90%<\/td>\r\n 98%<\/td>\r\n <\/tr>\r\n
Maintenance & Repair<\/td>\r\n 90%<\/td>\r\n 99%<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n<\/table>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t*Note: Based on existing customer survey reports (annual average).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Employee Training & Recognition<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Item<\/th>\r\n Performance Indicator<\/th>\r\n 2025 Performance<\/th>\r\n <\/tr>\r\n <\/thead>\r\n
Internal Corporate Training<\/td>\r\n Twice per year<\/td>\r\n \u2713<\/td>\r\n <\/tr>\r\n
New Staff Onboarding<\/td>\r\n 30-day intensive training<\/td>\r\n \u2713<\/td>\r\n <\/tr>\r\n
Frontline Staff Training<\/td>\r\n 6 times per year<\/td>\r\n \u2713<\/td>\r\n <\/tr>\r\n
Outstanding Employee Awards<\/td>\r\n Annually<\/td>\r\n \u2713<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n<\/table>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How We Deliver on Our Promises<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Transparency & Clarity<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We publicly disclose all service standards, processes, and fees, ensuring our customers have a clear understanding and total peace of mind.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Third-Party Audits<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe conduct regular customer surveys and commission independent mystery shopper audits to monitor frontline performance and reflect our true service level.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Professional Certification<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe strictly follow the HKRMA (Hong Kong Retail Management Association)<\/strong> Quality Service Certification standards and have been recognized by the industry for many consecutive years.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Service Pledge Service Pledge At Apple Storage, we uphold the philosophy of “From Our Heart to Your Peace of Mind.” […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9655","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nService Pledge \u2013 Apple Storage<\/title>\n<meta name=\"description\" content=\"Apple Storage upholds the philosophy of \u201cServing with heart, bringing comfort to you\u201d striving to deliver exceptional service experiences that exceed customer expectations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.applestorage.com.hk\/en\/service-pledge\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Pledge \u2013 Apple Storage\" \/>\n<meta property=\"og:description\" content=\"Apple Storage upholds the philosophy of \u201cServing with heart, bringing comfort to you\u201d striving to deliver exceptional service experiences that exceed customer expectations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.applestorage.com.hk\/en\/service-pledge\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-17T08:09:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.applestorage.com.hk\/wp-content\/uploads\/2025\/12\/Service-Standard.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.applestorage.com.hk\\\/en\\\/service-pledge\\\/\",\"url\":\"https:\\\/\\\/www.applestorage.com.hk\\\/en\\\/service-pledge\\\/\",\"name\":\"Service Pledge \u2013 Apple Storage\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.applestorage.com.hk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.applestorage.com.hk\\\/en\\\/service-pledge\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.applestorage.com.hk\\\/en\\\/service-pledge\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.applestorage.com.hk\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Service-Standard.jpg\",\"datePublished\":\"2025-04-10T17:48:49+00:00\",\"dateModified\":\"2026-03-17T08:09:55+00:00\",\"description\":\"Apple Storage upholds the philosophy of \u201cServing with heart, bringing comfort to you\u201d striving to deliver exceptional service experiences that exceed customer expectations.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.applestorage.com.hk\\\/en\\\/service-pledge\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.applestorage.com.hk\\\/en\\\/service-pledge\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.applestorage.com.hk\\\/en\\\/service-pledge\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.applestorage.com.hk\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Service-Standard.jpg\",\"contentUrl\":\"https:\\\/\\\/www.applestorage.com.hk\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Service-Standard.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.applestorage.com.hk\\\/en\\\/service-pledge\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.applestorage.com.hk\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service Pledge\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.applestorage.com.hk\\\/#website\",\"url\":\"https:\\\/\\\/www.applestorage.com.hk\\\/\",\"name\":\"\",\"description\":\"\u4e0a\u9580\\\/\u4e00\u7ad9\u5f0f\u5009\u5b58\u5132\u5b58\u5009\u670d\u52d9 - 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