Our Group has been serving Hong Kong for many years. We provide one-stop professional & safety service, and have established multiple performance pledge. Including service quality standards, regular customer satisfaction surveys and random mystery shopper inspections to provide our customers with an excellent customer service experience, allowing you to easily solve your problems.

All of our branch use intelligent cards for 24-hour self-service access. We also provide diverse value-added facilities such as recreational area, Wi-Fi, and packaging tools. Regularly cleaned and treated for pests by dedicated personnel, allowing you to experience the most comfortable environment.

Comprehensive Storage Service


Service Standards

A series of high transparency service standards are in place to ensure service quality and operational excellence, exceeding customer expectations

Customer Service Service Standard (during office hours)
Customer service hotline Over 95% answering rate
WhatsApp response time Within 1 hour in average
Accessing billing information Within 1 working day
Payment confirmation Within 7 working days
Smart card replacement Within 1 working day (Arrangement)
Rent related Service Standard (during office hours) #
Reserve for visit Within 1 working day (Arrangement)
Issue quotation / contract Within 1 working day (Arrangement)
Rent a mini storage Within the same day (Arrangement)
#No applicable to the circumstances of insufficient information provided by customers, unreachable customers, awaiting customers' decision
Complaints Handling Service Standard (during office hours)
Verbal complaint Acknowledgment: Within 4 hours
Written complaint Acknowledgment: Within 1 working day
Other complaint Within 3 working days
Customer feedback Service Standard
Existing customer survey 4 times per year
Mystery shopper assessment 4 times per year #
Score of mystery shopper assessment Over 90 marks ##
#commission an independent agency - MPEG (HK) Limited
##based on annual average score of mystery shopper assessment
Customer satisfaction Service Standard
Service satisfaction Over 90% customer satisfied *
Repair satisfaction Over 90% customer satisfied *
Environment satisfaction Over 90% customer satisfied *
*based on annual average satisfaction rate of existing customer survey
Professional Training / election Service Standard
Corporate training 2 times per year
On-board staff training 30 days
Frontline staff training 6 times per year
Back office staff training 6 times per year
Outstanding staff election 1 times per year

Quality Service Recognition

We provide an excellent customer service experience in accordance with the Hong Kong Retail Management Association's (HKRMA) 'Three Categories and Seven Touchpoints' quality service certification, which includes staff grooming, store environment, staff assistance, product knowledge and sales skills, staff attitude and initiative…